Troubleshooting & warranty
本页为双轮足自主回充基座的常见问题及处理、日常保养与售后保修说明，内容搬运自 raw/tron-2/TRON2_Auto_Recharge_Base_User_Manual-zh.md §5、§6。该基座为配件，仅适配 TRON2 双轮足形态机器人。
5 常见问题及处理
| 现象 | 可能原因 | 处理建议 |
|---|---|---|
| 机器人未感知到回充基座 | 未导航到桩前 200～650mm 区域；桩与机器人之间有遮挡；桩未上电 | 检查机器人起点位置与桩间遮挡；确认桩已上电（绿灯） |
| 回充定位丢失 | 阳光直射；传感器异常 | 改善光照；避免阳光直射；必要时联系售后 |
| 对接失败、反复调整 | 地面不平、桩位偏移、定位二维码被遮挡 | 检查地面平整度与桩固定；清洁触点；校准桩位 |
| 指示灯不亮 | 未接通电源；空开跳闸 | 检查电源接线与空开；确认输入电压正常 |
| 红灯闪烁异常 | 回充基座检测到异常 | 断电排查后恢复；持续异常联系售后 |
6 售后与保养
6.1 日常保养
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外壳脏污时用干净软布擦拭，禁止使用化学清洁剂或喷雾，清洁前必须断电。
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定期检查充电触点是否光亮、无氧化、无异物；脏污时先断电再用干燥软布或专用触点清洁工具清理。
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长期停用时断开电源，清洁后置于干燥、无腐蚀性气体、避免阳光直射的室内环境。
6.2 售后保修
免费保修期：12 个月，自购机之日起算。
保修范围：正常使用下出现的非人为质量问题。
不在保修范围：未经授权的拆卸、改装或加装非指定装置导致的损坏；未提供有效购机凭证；产品标签被涂改或撕毁。
出现故障请联系原厂售后服务，配合技术工程师完成问题诊断与排障。
5 FAQ and Troubleshooting
| Symptom | Possible Cause | Recommended Action |
|---|---|---|
| Robot does not detect the charging dock | The robot has not navigated into the 200–650 mm zone in front of the dock; something is blocking the line of sight between the dock and the robot; the dock is not powered on | Check the robot's starting position and remove any obstruction between the robot and the dock; confirm the dock is powered on (green indicator) |
| Robot loses track of the dock | Direct sunlight; sensor malfunction | Improve the lighting conditions and avoid direct sunlight; contact customer support if the issue persists |
| Docking fails or the robot keeps readjusting | Uneven floor, dock misalignment, or obstructed positioning QR Codes | Check that the floor is level and the dock is securely fixed; clean the charging contacts; recalibrate the dock position |
| Indicator does not light up | Power is not connected; circuit breaker has tripped | Check the power wiring and circuit breaker; verify that the input voltage is within the rated range |
| Indicator flashes red | The charging dock has detected a fault | Disconnect the power and identify the cause before restoring power; contact Customer Support if the issue persists |
6.1 Routine Care
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When the enclosure is dirty, wipe it with a clean soft cloth. Do not use chemical cleaners or sprays, and always disconnect the power before cleaning.
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Inspect the charging contacts regularly. Keep them clean and free of corrosion and debris. Before cleaning, disconnect the power, then use a dry, soft cloth or a suitable electrical contact-cleaning tool.
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Before long-term storage, disconnect the power, clean the unit, and store it indoors in a dry environment free of corrosive gases and away from direct sunlight.
6.2 Warranty
Warranty period: 12 months from the date of purchase.
Warranty coverage: Defects in materials or workmanship that occur under normal use during the warranty period, subject to the applicable warranty terms.
Not covered by the warranty: Damage caused by unauthorized disassembly, modification, or installation of devices not approved by the manufacturer; failure to provide valid proof of purchase; or alteration or removal of product labels.
If a fault occurs, contact the manufacturer Customer Support and follow the instructions provided by the technical support team.